Terms & Conditions

Welcome to Snupit Technologies Private Ltd trading as Snupit.

Snupit is India's premium online market place; we are transforming the way customers find, hire and connect with local Service Professionals (Snupit Pro's).

These Terms and Conditions sets forth the agreement between you and Snupit Technologies Private Ltd and governs your use of the products and services we offer through our Website, Applications and Mobile Applications (collectively the "Site" or "Snupit Platform"). This agreement provides important information to you, including information about your obligations about your content, our limitation of liability to you, and your agreement to resolve any disputes by individual arbitration and to waive the right to participate in a class action lawsuit.

Please read the Terms and Conditions thoroughly and carefully, as your usage of the Snupit Platform and/or Snupit Service will constitute a binding agreement between yourself and Snupit. By using the Snupit Platform and/or Snupit Service, you agree to be bound by these Terms and Conditions, and any future amendments and additions to this agreement. If you do not agree to these Terms and Conditions or the terms of any of our other policies, please do not access or use the Snupit Platform and/or Snupit Service.

All references to 'you', 'your' and/ or 'yourself' throughout this Terms and Conditions and our other polices as applicable, refers to any person or entity that accesses, uses or participates in the Snupit Platform and/or the Snupit Service; and each of your agents, designees, heirs, assigns and successors. if you use the Snupit Platform and/or Snupit Service on behalf of an entity, you represent and warrant that you are a designee of that entity and you have authority to bind that entity, your acceptance of these Terms and Conditions will be deemed an acceptance of these Terms and Conditions by that entity, and "you" and "your" herein shall refer to that entity, its directors, officers, employees, and agents.

Key Terms

'Snupit', 'we', 'us', 'our', 'ours', 'the company', 'the firm'- means Snupit Technologies Private Ltd trading as Snupit, is India's premium online market place; we are transforming the way Customers find, hire and connect with local Service Professionals (Snupit Pro's).

'Snupit Service'- means accessing and/ or using our Platform to source Service Professionals through our directory service and/or through our service request, or accessing and/or using our Platform to source/browse business leads.

'Snupit Users', 'Users'-means any individual or entity that accesses or uses the Snupit Platform and /or Snupit Service. Customers and Pro's together are referred to as Snupit Users/ Users.

'Snupit pros', 'pros', 'professionals', 'service provider', 'service professionals'- means individuals and/or entities seeking to provide, offer or display their services or products on the Snupit Platform and purchase service requests through the Snupit platform.

'Snupit customer', 'customer', 'customers'- means individuals seeking to obtain, browse or search for services and/or service providers using the Snupit Platform.

'Snupit Platform', 'our platform'- means our Website, Applications and Mobile Applications.

Modifications

Snupit reserves the right in its sole discretion to modify these Terms and Conditions or the terms and conditions of any other policy related to this policy at any time without providing prior notice.

All modifications will become effective as soon as they are a) posted to the Snupit Platform; or b) communicated to Users. Users are responsible for keeping up to date with all modifications of policies.

Continued use of the Snupit Platform and/or Service once any modification has been implemented shall constitute your agreement and consent to these modifications. If you disagree with any policy modifications please refrain from using the Snupit Platform and/or Snupit Service.

Snupit solely a venue for communications

The Snupit Platform is a communications platform for enabling the connection between individuals seeking to obtain services ("Customers/ Snupit Customers") and/or individuals seeking to provide services ("Professionals/Pro's/Snupit Pro's"). Customers and Professionals together are referred to as "Users/Snupit Users". Those certain services requested by the Customers, which are to be completed by the Professionals, are hereinafter referred to as "Services/Customer Requests". Snupit does not itself provide Services or Products. The provision of all Services is solely up to the Professionals, whom may be found through use of the Snupit Platform.

Additional policies

In conjunction with these Terms and Conditions, all Snupit Users must also be mindful of the following additional policies: a) Privacy policy; b) Disclaimer; c) Discrimination policy and the d) Bad leads policy as a violation of any of these policies will constitute a Violation of our Terms and Conditions.

Eligibility

Use of the Snupit Platform and/or Snupit Services is strictly for legal entities or persons above the age of 18 who can enter into binding contractual agreements according to the laws governing The Republic of India. The use of the Snupit Platform and/or Snupit Service by minors or individuals who do not have the capacity to enter into binding contractual agreements is strictly prohibited.

Users of the Snupit Service and/or Snupit Platform must be in the jurisdiction of The Republic of India; Terms, Conditions and any related policy that governs the Snupit Platform and/or Snupit Service is designed to comply solely with the laws and regulations of The Republic of India.

By using the Snupit Platform and/or Service, you represent and warrant that according to laws of The Republic of India you are a legal person and/or entity and you have the authority and capacity to enter into binding contractual agreements, to abide by the Terms and Conditions described in this policy and any other related Policy and that you are accessing and/or using the Snupit Platform and/or Service within the jurisdiction of The Republic of India

If you do not meet, the requirements described above you are not eligible to use the Snupit Platform and/or Snupit Service. It is the sole responsibility of the Snupit User to assess whether or not they are eligible to use Snupit.

Snupit services

The Snupit Platform is a communications platform for enabling the connection between individuals seeking to obtain services ("Customers") and/or individuals seeking to provide services ("Professionals/Pro's").

Snupit Customers

Snupit provides Customers with two options on how to look for a particular service: 1) search and find Pro's directly on the website; 2) allow us to find the services for you. We recommend you to allow us to help you. You tell us what you need by answering a few simple questions to post your service request. Once you have submitted your service request online, interested professionals will contact you to discuss the details of your project. This is a great time to review the Pro's profile on Snupit and discuss how to get an accurate quote for your project. You compare the quotes, review the Pro's business profile and hire the right Pro when you ready.

Snupit Pro's

Having a profile on Snupit is free, and it provides you with an advantage to market your business to new Customers. Customers can contact you directly for your services through your profile.

Snupit uses a pay-per-lead model that allows you to receive free lead notifications. You get a job requirement summary with an option to view the Customer's contact information by purchasing the service request. Professionals pay to access the full details of the job requirement through Snupit credits.

Your use of the Snupit platform and or the Snupit services is completely at your own risk. Snupit, its directors, employees, founders, agents, respective officers or third parties will accept no risk, responsibility and/or liability for your usage of the Snupit Platform and/or Snupit Service.

Your use of the Snupit services and prohibited uses

You acknowledge and agree that your use of Snupit is for your personal use and not for advertising purposes. You may not use Snupit to recreate or compete with Snupit, to solicit or harass Snupit Pro's/businesses, or for any other purpose not contemplated herein. You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to Snupit for any such damages, and will indemnify Snupit in the event of any third party claims against Snupit based on or arising from your violation of Snupit's Terms and Conditions. We reserve the right to revoke your access to any Snupit products or properties at any time. All information about Pro's are confidential and for your personal use only. If it is determined or suspected by Snupit in its sole discretion that you are misusing or attempting to misuse or circumvent the Snupit services or system, or are using or attempting to use them for any inappropriate or non-personal purposes, including but not limited to activities such as hacking, scraping content, infiltrating, fraud, advertising, jamming or spamming. Snupit reserves the right, in its sole discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.

Guarantees and Endorsements

Snupit does not endorse any User, Member, Snupit Pro, Snupit Customer, Agency or Third party. Your use of the Snupit Platform and/or Service does not constitute any Partnership, Joint Venture and/or Employment Agreement with Snupit or any of its affiliates.

Although we take certain steps to examine the credentials of our listed Pro's, we make no guarantees or representations regarding the skills or representations of such Pro's and the quality of the job and/or service that he or she may perform for you, if you elect to hire their service.

Snupit provides certain designations to Snupit Pro's such as 'Verification Badges', 'Background Checked Badges'', 'Guarantees', 'Top Pro' 'Verified' 'Most Trusted' 'Insurance Checked' and other designations with similar language. Any designation provided by Snupit is not an endorsement, certification or verification of the Snupit Pro's identity and whether they or their services are licensed, insured, of a certain quality, trustworthy, safe or suitable. Designations provided by Snupit are intended to assist Snupit Users when they evaluate the identity, suitability and trustworthiness of a Snupit Pro and/or another Snupit User. Snupit disclaims all representations or warranties with regard to the designations. Snupit does not assume responsibility or liability for any designation or for any claims, damages, or losses resulting from any use of the Snupit Platform and/or Snupit Service or the materials contained therein.

All Ratings and Reviews of a Pro/Business displayed on Snupit reflect the opinions of other Customers and Users, and do not reflect or represent the opinions or representations of Snupit. Snupit disclaims all representations or warranties with regard to the Ratings and Reviews. Snupit does not assume responsibility or liability for any Review and Rating or for any claims, damages, or losses resulting from any use of the Snupit Platform and/or Snupit Service or the materials contained therein.

A Snupit User must always exercise responsibility, due diligence and care when interacting with other Users.

Ratings and Reviews

You represent and warrant that any Rating and Review provided by you is factual, unbiased, accurate and truthful, and that you will only provide Ratings and Reviews for Pro's/Businesses that have performed services for you.

All Ratings and/or Reviews of a Pro/Business displayed on Snupit reflect the opinions of Snupit Users, and do not reflect or represent the opinions or representations of Snupit. All Ratings and Reviews left on the Snupit platform by Snupit Users are in under no circumstance endorsements by Snupit. The Ratings and Review system is intended to provide Snupit Users an opportunity to express their experiences with Businesses or Professionals listed on Snupit.

The following actions constitute inappropriate use of the Snupit Ratings and/or Reviews System; a) Using the Ratings and/or Reviews system as a method for extortion, b) leaving false Ratings and/or Reviews, c) leaving a false Ratings and/or Reviews in order alter the image of the Snupit User, d) using inappropriate or prohibited language in your Rating and/or Review, and e)including terms and conditions in a quotation or offer that restrict the Snupit User from providing a Rating and/or Review.

You may contact Snupit regarding any inappropriate use of Ratings and Reviews via-email at reviews@snupit.com.

Please contact us to report any inappropriate use of Ratings and Reviews.

Resolving disputes in connection with Ratings and/or Reviews. Snupit encourages all Users to resolve disputes that arise from Ratings and/or Reviews between themselves. In the event of a resolution not been reached Snupit shall be the final arbiter of such dispute. Snupit in its sole and absolute discretion has the right to remove any Rating and/or Review or take any reasonable action without incurring any liability therefrom.

No Contracting via the Snupit website

Snupit does not guarantee or warrant the pricing or discounts that a Snupit User may offer you. Any quotes provided by Snupit Users via the Snupit website or apps, or which you find on the Snupit Platform (website or app), are not contractually binding offers, are for informational purposes only, and cannot be accepted on or via Snupit.

No contractual arrangement is created based upon the quotes provided to you from Snupit Users (or your scheduling of an appointment with a Snupit User) via the Snupit platform. To contract with a Snupit User, you must work directly with the Snupit User. Snupit does not perform, and is not responsible for, any of the services requested by you in your service request. Your rights under contracts you enter into with Snupit User are governed by the terms of such contracts and by applicable legal laws.

Release from damages or claims

Should you have a dispute with any Pro, you must address such dispute with the Pro directly. You hereby agree to release Snupit (and our officers, directors, affiliates, employees and agents) from any damages (including consequential and incidental damages) or claims of every kind or nature, suspected and unsuspected, known and unknown, and disclosed or undisclosed, arising out of or in any way connected to you use of and/or inability to use the Snupit Platform and/or Snupit Service and disputes and dealing with Snupit users including Snupit Pro's (Service Professionals) and Snupit Customers.

Limitation of liability

By using the Snupit Platform and/or Service, you acknowledge, accept and understand that all risks associated with the Snupit Platform and/or Snupit Service will be the sole responsibility and liability of you, the Snupit User. Snupit, its directors, employees, founders, agents, respective officers and/or related third parties will accept no risk, responsibility and/or liability for your usage of Snupit.

Under no circumstance will Snupit, its directors, employees, founders, agents, respective officers and/or related third parties be liable and /or responsible for; any damages (including but not limited to direct, indirect, incidental, special, punitive, consequential and or exemplary damages); injury or wrongful death; loss including but not limited to loss of profit, income or time; costs including but not limited to costs payable to third parties, legal costs, content or information posted on the Snupit Platform, the accuracy of content or information posted on the Snupit Platform and or any negative outcome that may occur due to your use or the inability to use the Snupit Platform or service regardless of legal theory, whether or not Snupit has been warned or advised of the possibly of such liabilities and whether based on a warranty or contract.

By using the Snupit Platform and/or Service, you agree that all terms set out in these Terms and Conditions and any other related policy are reasonable and fair. If you disagree with any terms set out by these Terms and Conditions or any other policy, you must immediately discontinue your use of Snupit.

Indemnification

You agree to indemnify and defend Snupit, its directors, employees, founders, agents, respective officers and/or related third parties and hold them each harmless from any and all claims, demands, liabilities, damages and costs, including attorney's fees, made by any third party due to or arising directly or indirectly from your use or inability to use the Snupit Services and/or Snupit Platform, with regard to any dispute between you and a Pro/Business, or your violation of these Terms and Conditions, or arising from your violation of any rights of any third parties.

Dispute resolution assistance

While we cannot guarantee the work performed by a listed Snupit Pro, and while we have no obligation to you with regard to your relationship with a Snupit Pro, the Snupit Resolution Process has been developed to try and assist you in resolving any disputes that may arise in the process of submitting a quote request on Snupit. We may, upon your request, provide limited assistance in resolving disputes between you and a Pro. You must participate and use good faith efforts to resolve problems through the Snupit resolution process.

The limited Dispute resolution assistance we provide under NO circumstance nullifies The Release from damages and claims, Indemnification and Limitation of liability described in these Terms and Conditions.

Intellectual property rights

Copyright Laws, Trademark Laws, Intellectual Property Right Laws and International accords of The Republic of India and Foreign Countries, protect the Intellectual Property of Snupit. Snupit exclusively owns the right, title and interest to the Snupit Platform, Snupit Software, Snupit Service, Snupit content and all associated Intellectual Property Rights, Copyrights and Trademarks of Snupit. No user is permitted to use any Intellectual Property owned by Snupit.

All a) trademarks, b) service marks, c) logos, d) trade names, e) recognizable signs, f) designs, g) expressions that identify the company and/or any other h) proprietary designation of Snupit used herein are trademarks and/or registered trademarks of Snupit.

Any other a) trademark, b) service mark, c) logo, d) trade name, e) recognizable sign, f) design, g) expression that identifies a company and/or any other h) proprietary designations are the Trademarks or Registered Trademarks of their respective proprietors.

Snupit copyright policy

Snupit fully supports all Copyright and Intellectual Property Rights laws of the Republic of India. Users who infringe on the Copyrights or Intellectual Property Rights of other will be in breach of our Terms and Conditions.

If you believe another user has infringed your Copyright and/or Intellectual property rights on please contact us on support@snupit.com

Notice specific to documents and information available on this website

Permission to use documents (such as press releases, datasheets, content, informational items and FAQs) from the Snupit server ("Server") is granted, provided that (1) written permission is acquired from Snupit (2) a copyright notice appears in all copies and that both the copyright notice and this permission notice appear, (3) use of such documents from the website is for your informational and non-commercial or personal use only and will not be copied or posted on any network computer or broadcast in any media, and (4) no modifications of any documents are made. Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. No logo, graphic, sound or image from any Snupit website may be copied or retransmitted unless expressly permitted by Snupit. Snupit and/or its respective suppliers make no representations or warranties about the suitability of the information contained in the documents and related graphics published on this server for any purpose. All such documents and related graphics are provided "as is" without warranty of any kind. Snupit and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. The documents and related graphics published on the Snupit website could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Snupit and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time.

Professionals (Pro's): Snupit allows Pro's to upload business profiles about themselves and their business on the Snupit website or apps. Snupit does not review or verify the information or representations set forth in those profiles, except as expressly set forth above, as they are self-reported by the Pro. Snupit therefore makes no representations or warranties regarding any information uploaded by a Pro, and assume no liability for such information.

The above procedures may change from time to time at the sole discretion of Snupit. Snupit believes that it uses commercially reasonable methods to check these matters but does not make any representations or warranties that members continue to meet the above screening criteria after the date of their enrolment in the Snupit network.

Disclaimer: Snupit expressly disclaims any and all warranties, express or implied relating to the screening process for Pro's, criteria, procedures, or information obtained or presented in the screening process of Pro's or disclosures including but not limited to any warranties of merchantability, fitness for a particular use, or that the screening of Pro's or verification procedures or standards are sufficient or that the information received in these screening of Pro's or verification procedures is accurate, timely or error free.

Information you provide to us

Upon using Snupit, you will be prompted to disclose certain information about yourself and your project requirements, and you will be able to store information, such as service request records, on our website or apps. Some of this information will be sent to Pro's who will need this information to respond to your request. By providing this information to us, or by submitting a service request, you are requesting, and you expressly consent to being contacted by us and by our Pro's and providers via phone, text message, fax, email, mail or other reasonable means, at any of your contact numbers or addresses, in order that we may provide the services set forth on our site, to service your account, to reasonably address matters pertaining to your account or for other purposes reasonably related to your service request and our business, including marketing related emails. For complete details on our use of your information, please see our Privacy Policy. You agree that by completing a quote request, you are entering into a business relationship with Snupit and its partners and thus agree to be contacted by Snupit and/or its partners. You promise that all information you provide (including but not limited to your contact information, and any Ratings and Reviews of Pro's/Business's that you provide) will be accurate, current and truthful to the best of your knowledge. If you provide any information that is untrue, not current or incomplete, or if Snupit has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Snupit has the right to refuse any current or future use of the Snupit Services and/or Snupit Platform (or any portion thereof) by you. You are responsible for any use of the Snupit services by persons to whom you intentionally or negligently allow access to your password. To knowingly input false information, including but not limited to name, phone number, address or e-mail address is a very serious and fraudulent matter that could result in significant costs and damages including invasion of privacy rights, to Snupit and its Pro's, as well as the loss of time, effort and expense responding to and pursuing such false information and request, and further, could result in fines and penalties. Accordingly, if you knowingly input false information in a quote request, including but not limited to someone else's name, e-mail address, physical address or phone number or a random or made up name, address, e-mail or phone number you agree to fully indemnify and be liable to Snupit and each Snupit Pro who accepts such service requests for the actual damages that may arise from such intentional, misleading, harmful and fraudulent activity, plus reasonable legal fees.

User generated content

We may, in our sole discretion, permit you, your agents or designees to post, upload, publish, submit or transmit User Content on Snupit. All User Content will subjected to the terms described in this policy and other related policies that govern the usage of the Snupit platform.

User Content (known collectively as "Content" and/ or “User content”) includes but is not limited to: a) ratings and reviews, b) photographs or Images, c) comments, questions and/or answers and d) any other content posted, uploaded, published, submitted or transmitted on Snupit by you, your agents or designees.

By making available any User Content on or through the Snupit Platform/ Platforms, you hereby grant to Snupit a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such User Content on, through, by means of or to promote, market or advertise the Platform or Pro Services, or for any other purpose in our sole discretion, except that the contents of private messaging through the Platform will not be used by Snupit in public advertising.

1. Our Right to Use Your Content. You acknowledge and agree that any Content you post or provide may be viewed by the general public and will not be treated as private, proprietary or confidential. You authorize us and our affiliates, licensees and sub-licensees, without compensation to you or others, to copy, adapt, create derivative works of, reproduce, incorporate, distribute, publicly display or otherwise use or exploit such Content throughout the world in any format or media (whether now known or hereafter created) for the duration of any copyright or other rights in such Content, and such permission shall be perpetual and may not be revoked for any reason. Further, to the extent permitted under applicable law, you waive and release and covenant not to assert any moral rights that you may have in any Content posted or provided by you.

2. Grant of License. You hereby grant Snupit and its users a perpetual, non-exclusive, royalty-free, transferable, assignable, sub-licensable, worldwide license to use, store, display, reproduce, modify, create derivative works, perform, distribute, print, publish, disseminate and place advertising near and adjacent to your Content in any format or media (whether now know or hereafter created) on the Snupit and apps in any manner that we deem appropriate or necessary, including, if submitted, your name, voice and likeness throughout the world, and such permission shall be perpetual and cannot be revoked for any reason.

3. Representation of Ownership and Right to Use Content. By posting or providing any Content to Snupit, you represent and warrant to Snupit that you own or have all necessary rights to use the Content, and grant to Snupit all the rights described in these terms. The forgoing representation includes, but is not limited to a representation and warranty that you own or have the necessary rights (including any necessary releases) to grant all rights described in these terms in relation to any persons, places or intellectual property pictured in any photographic Content that you provide. In addition, if you post or otherwise provide any Content that is protected by copyright, you represent that you have obtained any necessary permissions or releases from the applicable copyright owner.

4. Content Guidelines. Snupit reserves the right, but not the obligation, to edit or abridge, or to refuse to post, or to remove any content that you or any other users post on any Snupit owned or operated websites, apps or platforms, if Snupit determines (in its sole discretion) that such content contains or features any of the following: a) offensive, harmful and/or abusive language, including without limitation: expletives, profanities, obscenities, harassment, vulgarities, sexually explicit language and hate speech (e.g., racist/discriminatory speech.), b) references to illegal activity, c) language that violates the standards of good taste or the standards of this Platform, d) statements that are or appear to be false, e) comments that disparage Snupit, f) reviews that do not address the goods and services of the business or reviews with no qualitative value (e.g., "work has not started yet"), g) comments concerning a different business, h) information not related to work requested in the quote request, and i) if a dispute arises between a Customer and Pro, the rating submitted may be held in pending status until resolution is reached. You represent and warrant that any Rating and Review provided by you is accurate and truthful, and that you will only provide a Rating and Review for a Pro/Business that has performed services for you.

In the interest of clarity, the license granted to Snupit shall survive termination of the Platform or your account. Snupit does not claim ownership rights in your User Content and nothing in these Terms and Conditions will be deemed to restrict rights that you may have to use and exploit any such User Content submitted, posted, uploaded, published, or transmitted on or through the Platform by you.

Recording

You acknowledge and agree that Snupit may monitor and/ or record you interactions with the Snupit Platform and/or Snupit Service including telephone calls and your usage of the Snupit Platforms (Website/ Mobile Application).

Pay per lead with Snupit credits

Snupit utilizes a pay-per-lead model, which allows you to receive free lead notifications. You get a summary job requirement with an option to view the Customer's contact information by purchasing the service request. Professionals pay to access the full details of the job requirement using Snupit credits.

Snupit reserves the right to grant and deduct Snupit Credits acting reasonably, on notice, and if applicable, in accordance with our refund and cancellation policies. All credits charged per Customer Request / lead will be in accordance with the scale of charges and rates published from time to time by us on our site, errors and omissions excepted.

Snupit credits

Your purchase of Snupit Credits allows you to view the full details of the service request posted by the Customer requesting your services. Professionals use Snupit Credits each time to view the Customers contact details so that they may meet with the Customer to get clarification of the services requested or send through a quote to the Customer. We will always be transparent with you about the number of Snupit Credits you will use to view the customers' requests.

Snupit Credits have no monetary/cash value and your purchase of Snupit Credits does not represent a pre-funding of stored value that can be accessed or used in the future for any purpose. You agree that all sales of Snupit Credits are final, non-refundable and non-transferable. Information and current pricing can be found in our Pro Centre. All pricing of Snupit Credits are in Indian Rupees (INR) and GST inclusive.

Purchasing of customer requests

You acknowledge and agree that:

a) any and all of the Terms and Conditions pertaining to the Services requested by the Customer and your quote/proposal to offer, outside of the Snupit Platform constitute a contract and/or agreement between you and the Customer and does not involve or implicate Snupit in anyway;

b) the lowest priced or best quote will not necessarily be the quote selected by the Customer;

c) Snupit plays no role whether active or inactive in the method of selection by the Customer of the selected quote;

d) and Snupit takes no responsibility for the accuracy, reliability or timeliness of the content provided by a customer posting a request for Services.

Credit Offers and Discounts

For new professionals joining Snupit, we may offer special promotions. Some of these offers may be visible on-screen within your account when buying credits.

These offers and discounts will be in accordance with the special promotions published from time to time by us on our site or via email, errors and omissions excepted.

New Business Guarantee for Professionals

The New Business Guarantee is a great way for Professionals to find success on Snupit and to secure new customers. If Professionals do not secure at least one job on Snupit with their first purchase of 50 credits, we will refund their credits.

The New Business Guarantee will be subject to:

• Professionals will have a verified business.

• Professionals will have a minimum of 2 positive customer reviews.

• Professionals will have a minimum profile strength of 80% before they make their first customer request purchase.

• Professionals will claim the New Business Guarantee between 7 days and 30 days of their last customer request purchased.

• This offer may only be claimed once and shall only be valid for the first purchase of 50 credits.

Refund policy

You acknowledge and agree that as a Term and Condition of using the Snupit Platform and/or Snupit Service the sale of Snupit credits are a final, non-refundable and non-transferrable, however Snupit will provide a Snupit credit refund if: a) the refund is requested within 7 days of the initial Snupit credit purchase and; b) no credits from the purchased credit pack have been used or spent. Snupit will consider the application for a refund and in its absolute discretion and will either:

a) reject the claim;

b) Alternatively, refund the payment.

Snupit applies a strict refund policy as all Pro's receive free Snupit credits during the activation stage of their Pro account. Free credits should be used to assess the Snupit Service and/or Snupit Platform before any financial investment is made. All refunds will be subject to Snupit's review process and absolute discretion. All refunds will be processed within thirty (30) days unless law requires a shorter period. You may request a refund by emailing your request to support@snupit.com.

Please take not that the Snupit credit refund policy deals specifically with cases described in this policy. The cancellation, termination, suspension, blocking, limiting or deactivation of your Snupit account will result in the loss of all refunds.

Bad leads policy

If you purchased a lead where the contact information was incorrect, the lead was a duplicate, the customer did not submit the request, the lead was a marketing or advertising ploy or if the details of the lead change significantly, you may dispute this lead by bringing it to our attention. Our audit team will verify the creditability of the lead and if we find that the lead was 'Bad', we will provide you with a credit refund to your account.

You must inform us after 48 hours and within 14 days of purchasing the lead to qualify for a refund. Requests can be submitted via the online form on your Snupit Pro profile. All refund will be subject to Snupit's review process and absolute discretion. All valid claims will be processed within thirty (30) days unless law requires a shorter period. Any refund will go back to your Snupit balance – we do not provide cash or credit card refunds for Bad Leads.

Cancellation of user account

Snupit may at any time terminate, suspend, block, limit or deactivate your access to your Snupit account or to the Snupit Platform and/or Snupit Service without giving any explanation, justification or prior notice. Snupit will use its sole discretion in determining suspension, termination, blocking, limitation or deactivation of a user's account or access. The following may occur due to suspension, termination, blocking, limitation or deactivation:

a) Communication of the suspension, termination, blocking, limitation or deactivation to third parties;

b) The taking of further action against the user, if deemed necessary by Snupit;

c) If your Snupit account is suspended, terminated, blocked, limited or deactivated the user will not qualify for a refund or for any compensation from Snupit;

d) Snupit will have no obligation to return or delete any content provided to the platform by the suspended, terminated, blocked, limited or deactivated account.

If a User wishes to terminate, suspend, block, limit or deactivate their account of their own accord, they should email their request to support@snupit.com. Users who terminate, suspend, block, limit or deactivate of their own accord will not qualify for a refund or for any compensation from Snupit.

Snupit, its directors, employees, founders, agents, respective officers and/or related third parties will accept no risk, responsibility and/or liability for any damages or losses that result from the cancellation of your User Account. You agree to indemnify Snupit in the event of any third party claims against Snupit based on or arising from the Cancellation of your User Account

Non-discrimination policy

At Snupit, we aim to create a market place that allows our Users to source the best and most trusted local professionals. We also aim to provide a market place that is sustainable, promotes good business practices and creates a positive business environment throughout The Republic of India.

Snupit therefore strictly prohibits discrimination against any Snupit Customer or Snupit Pro based on race, colour, ethnicity, national origin, sex, sexual orientation, gender, gender identification, age, disability, marital status, medical condition or religion.

Discrimination includes but is not limited to a) refusing to perform services; b) not accepting services; c) refusing to sell products; d) not accepting products; e) imposing different prices; f) imposing different terms, conditions or requirements; g) refusing communication or any other improper conduct due to any of the above characteristics. The Snupit discrimination policy also governs h) content posted by pro's on their profiles; i) services offered; j) products offered; k) requests sent or posted by customers and l) reviews posted by customers.

If any Snupit User is found to have violated this policy, they will be in violation of our Terms and Conditions.

If you feel, you have been a victim of discrimination whilst using the Snupit Platform and/or Snupit Service contact us at support@snupit.com.

Comments, Complaints or Suggestions

If you have any Comments, Complaints and/or Suggestions concerning the Snupit Platform and/or Snupit Service please forward them to support@snupit.com

Feedback

By sending Snupit any Feedback (Suggestions, Complaints, Comments, Questions, Ideas, Reviews, Ratings) concerning the Snupit Platform, Snupit Service and/ or Snupit Users you represent and warrant that a) you have the authority to disclose such information b) the feedback does not violate the rights of any person and/or entity c) the feedback does not contain any prohibited or discriminatory language, and d) Your feedback does not contain any sensitive, confidential and proprietary information about.

By sending Feedback to Snupit, you further acknowledge that a) we are under no obligation of confidentiality with respect to the feedback; b) we may already have knowledge of the feedback and may have something similar in consideration or development; c) you will grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works, publish, distribute and sublicense the feedback, and; d) irrevocably waive, and cause to be waived, against Snupit and its Users any claims and assertions of any moral rights contained in such feedback.

Any Feedback that you send to Snupit shall survive the termination or expiration of your Snupit account and/or the termination or expiration of the Snupit Platform.

Sanctions for violations

You acknowledge that a violation of Snupit's Terms and Conditions or any other policy or agreement between you and Snupit could result in significant damages, and you agree that you are liable to Snupit for any such damages, and will indemnify Snupit in the event of any third party claims against Snupit based on or arising from your violation of our Terms and Conditions or any other policy or agreement between you and Snupit.

Without prejudice to Snupit's other rights herein, Snupit may, in its sole discretion, take any appropriate action permitted by law for any violation of these Terms and Conditions or any other policy or agreement between you and Snupit without prior notice or warning.

Action is including but not limited to a) suspension of your Snupit account; b) termination of your Snupit account; c) limiting of your Snupit account; d) blocking of your Snupit account; e) removing content or information from your Snupit account; f) decreasing search rank; g) bringing court proceedings against you; h) notifying others, third parties or law enforcement of your violation of this agreement and the action that was taken against you i) requiring you to forfeit certain refunds, funds and/or paid fees, j) assessing monetary penalties or costs, k) cancelling quotes or posting, l) investigating you and/or m) cooperating with law enforcement in the investigation or prosecution of you.

Snupit is under no obligation to enforce the Terms and Conditions on your behalf against another Snupit User regardless of the situation or circumstance. While Snupit does encourage you to report violations of our Terms and Conditions, policies and agreements, we reserve the right in our sole discretion to investigate and take appropriate action.

General provisions

You acknowledge and agree that the Snupit services are provided to you on an "AS IS" basis without any warranty whatsoever, and your sole and exclusive remedy, and Snupit's sole obligation to you or any third party for any claim arising out of your use of the Snupit services or the Snupit website or Snupit apps, is that you are free to discontinue your use of the Snupit services or the Snupit website or Snupit apps at any time. Except as expressly set forth herein, Snupit expressly disclaims any implied warranties of any kind, including, but not limited to, warranties of merchantability or fitness for a particular purpose, and you agree that Snupit shall have no liability for direct, indirect, special, incidental, consequential (including lost profit), exemplary or punitive damages (even if Snupit has been advised of the possibility of such damages) arising out of this agreement or any consequences which flow from it. Some local authorities and provinces do not allow limitations on or exclusion of incidental or consequential damages. In such local authorities and provinces, the above exclusions may not apply to you. The Terms and Conditions will inure to the benefit of Snupit's successors, assigns and licensees. If any provision of these Terms and Conditions shall be deemed unlawful, void or unenforceable, for any reason, by any court of competent jurisdiction that provision shall be modified in order to make it enforceable, while maintaining the spirit of the provision. Alternatively, if modification is not possible, such provision shall be stricken and shall not affect the validity and enforceability of the remaining terms. The failure of Snupit to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Snupit services or the Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.

The user hereby agrees that the law applicable to these Terms and Conditions of use, their interpretation and any matter in connection therewith will be the laws of The Republic of India.